FAQ

Frequently asked questions about our products and services.

General

What is Frozen Flame?
Frozen Flame is a technology studio that creates innovative software products including games, mobile apps, web platforms, AI systems, and developer tools. We focus on building technology that matters and solving real problems.
How can I stay updated with new releases?
Follow us on our social media channels (Twitter, Discord, Instagram) or check our announcements section on the main page for the latest updates about product launches and features.
Are your products free or paid?
We offer a mix of free and paid products. Some products have free tiers with premium features available through subscriptions. Check each product's page for specific pricing details.

Account & Billing

How do I create an account?
Click on any product's "Sign Up" button to create an account. You can use email, Google, or social media authentication for quick registration.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various digital payment methods depending on your region.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period.

Technical

What are the system requirements?
System requirements vary by product. Check each product's page for specific requirements. Most of our web-based products work on modern browsers, while games and desktop apps have specific OS and hardware requirements.
Do you offer mobile apps?
Yes, we have mobile apps available on iOS and Android for select products. Visit the respective app stores to download them.
How do I report a bug?
Use our issue reporting system to report bugs. Include as much detail as possible including steps to reproduce, screenshots, and your system information.

Privacy & Security

How is my data protected?
We use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for detailed information.
Do you sell my data?
No, we do not sell your personal data to third parties. We only share data with service providers necessary to operate our services, as outlined in our Privacy Policy.

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